Internet speed can mean a lot of things, depending on what you are trying to accomplish online. However if you are experiencing slow load times, and are directed by a support agent please follow this guide.

Please follow these instructions:
Open speedtest.net by clicking [here](https://www.speedtest.net/)
Click the "Start" button in the middle of the circle.
Number should appear and it will start measuring your internet connection speed.
Once the test finishes you will be directed to a page that looks similar to this:

Click the blue text at the top of the page next to "Result ID":

A new page should open, please copy the URL to that page:

Please send that URL to your support agent.

Please note, users might experience different load times dependent on their location.
Was this article helpful?
Cancel
Thank you!